FAQ

What types of products do you offer?

We specialize in authentic global pantry staples and specialty ingredients from around the world. Our selection includes African spices, Japanese miso, French herbs, Mexican chilis, baking ingredients, beans & pulses, BBQ supplies, and unique tools from international brands. We’re constantly expanding our offerings to bring you the most diverse global selection.

How do you ensure the quality and authenticity of your ingredients?

Each item in our shop is handpicked by our team with careful attention to freshness, authenticity, and quality. We work directly with trusted producers and brands worldwide to ensure that every product meets our high standards for authenticity and excellence.

Where do you deliver?

We offer global delivery to most countries worldwide. Due to logistical constraints, we are unable to ship to some parts of Asia and certain remote regions. During checkout, you can enter your address to confirm delivery availability to your location.

What shipping options do you offer?

We provide two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx. Processed in 1-2 business days, delivered within 10-15 days after dispatch.
– Free Shipping: For orders over $50 via EMS. Processed in 1-2 days, delivered within 15-25 days after dispatch.

How long will it take to receive my order?

After placing your order, please allow 1-2 business days for processing. Delivery times then depend on your selected shipping method and destination: 10-15 days for Standard Shipping, 15-25 days for Free Shipping. You will receive a confirmation email with tracking details once your order ships.

What is your return policy?

We offer a hassle-free return policy within 15 days of delivery. If any item doesn’t meet your expectations, please contact our support team at [email protected] to initiate a return. We’re committed to ensuring your complete satisfaction with our products.

What if my items arrive damaged or incorrect?

We take great care in packaging your orders to prevent damage during transit. However, if your items arrive damaged or incorrect, please contact us immediately at [email protected] with your order number and details about the issue. We will promptly resolve the situation.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure payments. All transactions are encrypted and processed with the highest security standards to protect your information.

Is my payment information secure?

Absolutely. We use industry-standard encryption technology to protect your personal and payment information. Your data security is our priority, and we never share your information with third parties without your consent.

How can I track my order?

Once your order ships, you will receive a confirmation email with tracking information. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s journey to your doorstep.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet been processed.