At Sous Chef Shop, we take as much care in crafting our returns policy as we do in sourcing our premium global ingredients. We want every aspect of your culinary journey with us to be satisfying—from the moment you select your Bradley Smoker or Bordallo Pinheiro pottery to the day it arrives at your kitchen.

We stand behind the quality of our products, from our specialty baking ingredients to our American-made BBQ supplies. If you’re not completely satisfied with your purchase, we’re here to help make it right.

Returns & Exchanges Timeframe

We accept returns and exchanges within 15 days of you receiving your order. Please note that all returned items must be in their original condition: unused, unopened, and in their original packaging.

The Returns Process

Following these simple steps will ensure your return or exchange is processed smoothly:

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.
  2. Receive Instructions: We’ll respond within 2 business days with a Returns Authorization Number and shipping instructions.
  3. Pack and Ship: Securely package the item(s) with the original packaging materials. Include a copy of your order confirmation or packing slip. Ship your return to:

    Sous Chef Shop Returns
    4832 Emily Drive
    HOYT, US 66440
    Please note: Return shipping costs are the customer’s responsibility unless the return is due to our error.
  4. Processing: Once we receive and inspect your return, we’ll process your exchange or refund within 5 business days.

Return & Exchange Request Template

To help streamline your request, please use the following template when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Sous Chef Shop Team, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. The item(s) I wish to return/exchange are: – [Product Name], Quantity: [X] – [Product Name], Quantity: [X] Reason for return/exchange: [Please provide details] Please advise on the next steps. Thank you, [Your Full Name] [Your Phone Number]

Refund Information

Refunds will be issued to the original payment method used for purchase. Please allow:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process your refund for the amount to appear on your statement.
  • PayPal: 3-5 business days for the refund to be processed back to your PayPal account.

Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item to you.

Non-Returnable Items

To ensure the health and safety of all our customers, the following types of products are final sale and cannot be returned or exchanged:

  • Baking Ingredients & Food Items: All food products, including but not limited to spices, beans & pulses, baking ingredients, and any items from our African, American, Brazilian, or other global ingredient categories.
  • Opened or Used Products: Any product that has been opened, used, or is not in its original sealed packaging for safety and hygiene reasons.

We source our ingredients with the utmost care for quality and freshness. If you have any issues with a food product, please contact us immediately at [email protected] so we can address your concerns.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund and provide a prepaid shipping label for you to return the incorrect/damaged item at no cost to you.

We appreciate your trust in Sous Chef Shop. Our goal is to ensure you’re completely satisfied with your culinary tools and ingredients, so you can focus on creating delicious meals.

Happy Cooking,
The Sous Chef Shop Team